In many organisations, IT services such as IT maintenance and support play a crucial role in the uninterrupted execution of daily operations. Problems are often addressed in an organised manner once identified, but they may not be detected until they have caused significant damage or downtime. Like fires, most critical IT failures are preventable and controllable.
A "Proactive" IT approach, characterised by constant monitoring, analysis, and feedback, aims to identify IT issues before they escalate into serious problems. IBSCY support team collaborates closely with the organisation, understanding the needs and priorities of its departments, and taking measures to protect them. IT support and maintenance team remains poised to address issues proactively, leading to smaller and less frequent incidents, with the risk of significant loss mitigated by a comprehensive disaster recovery plan.
IBSCY Ltd provides IT support and maintenance services in Cyprus, Greece and internationally. To prevent any potential damage to your IT equipment and/ or data, IBSCY Ltd collaborates with various vendors offering monitoring software such as:
With established procedures and processes and supported by experienced IT staff, IBSCY serves numerous customers across Cyprus and Europe, offering comprehensive IT maintenance and support services. As a "one-stop-shop" for IT solutions in Cyprus and Greece, IBSCY's services encompass software and hardware maintenance, including computer and server maintenance.
IT maintenance is available in various plans, tailored to meet the specific needs of your company. IBSCY offers flexibility, allowing you to choose from existing maintenance plans or customise one according to your requirements. Options include purchasing several hours of support per month, having a dedicated IT support person visit your office for specified hours or days each week, or selecting 24/7 support plan. IBSCY works collaboratively with you to create the most suitable maintenance plan for your organisation.
There are four types of standard maintenance agreements that we are offering:
The Bronze scheme, offered by IBSCY Ltd, operates on a prepaid basis, allowing clients to select a fixed amount of support hours, with a minimum of 20 hours per year, during Cyprus business hours (8:30-13:00, 14:30-18:00), Monday to Friday, excluding public holidays. With this scheme, one hour is deducted from the plan for every call or visit, with subsequent deductions made in 15-minute increments after the first hour. Clients can easily reach out to the support team via email, phone, or the ticketing system, and IBSCY Ltd takes care of the rest. Upon signing a maintenance and non-diclosure agreement, clients ensure prompt assistance from engineers whenever IT support is required. The Bronze scheme guarantees committed response time through a Service Level Agreement (SLA). However, as this plan focuses on operational maintenance and support, it does not include change requests. It is specifically tailored for companies with existing IT department that may require additional infrastructure support.
The Silver Support scheme, provided by IBSCY Ltd, offers clients unlimited maintenance and operational support hours during Cyprus business hours (8:30-13:00, 14:30-18:00), Monday to Friday, excluding public holidays. Clients can easily reach out to the support team via email, phone, or the ticketing system, and IBSCY Ltd takes care of the rest. By signing a maintenance and non-disclosure agreement, clients ensure prompt assistance from engineers whenever IT support is required. This scheme is well-suited for companies operating in Cyprus without an internal IT department and with users who work exclusively during the aforementioned hours.
The Gold scheme, offered by IBSCY Ltd, encompasses all the features of the Silver scheme and extends maintenance and operational IT support to the following hours/days: (8:30-19:00), Monday to Friday, including Cyprus public holidays (except 01/01 and 25-26/12. and weekends). Furthermore, this scheme includes two onsite visits for proactive support purposes annually. It is particularly suitable for companies operating with a time zone difference of approximately two hours from the Cyprus time zone, as most of their operational hours fall within the coverage of this scheme.
The Platinum scheme offered by IBSCY Ltd encompasses all the benefits of the Gold scheme, with additional maintenance and operational IT support provided on a 24/7/365 basis (24 hours a day, 365 days a year). This scheme is tailored for companies located globally, requiring round-the-clock support. It caters to businesses that cannot afford downtime during nights or weekends, offering essential support to maintain uninterupted operations.